Forbes contributors publish independent expert analyses and insights. The author of many tech books, Michael Ashley covers AI and Big Data. Let me paint you a picture of a typical modern restaurant ...
When Kevin Finch, the founder of local nonprofit Big Table, dined out recently with a friend they received subpar service from their server. He was given a beer instead of the Arnold Palmer he ordered ...
Restaurants have always been judged by what guests can see, taste, and feel: the greeting at the door, the pace of service, the music in the room, the accuracy of the bill, and the small details that ...